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MEMBERSHIP MANAGERS - LONDON

LOCATION
WEST

Huckletree Stamp
Huckletree's London coworking spaces in Shoreditch and White City
Members celebrating the launch of West London coworking space Huckletree West

Huckletree is part of the exciting, diverse and rapidly growing coworking landscape. The Membership Manager role will give you the opportunity to enthuse your passion for technology, startups and entrepreneurship and to fully immerse yourself in your city’s startup ecosystem.

You will work within the location community teams and have the opportunity to work alongside our marketing, programming and business development teams, all against the backdrop of London’s thriving tech ecosystem and fast paced startup landscape.

Job Details

Pro-Rated Salary

£25,000 - £30,000 (dependent on experience) plus equity

Holiday Days

33 Days & Birthday Leave!

Full-Time

You will be working from: Huckletree Shoreditch or Huckletree West

You know everyone in your city's startup ecosystem and you're a complete nerd when it comes to startups, innovation and working out how to build a successful business. You're the type that's always joining up the dots, connecting people and spotting opportunities others miss. You're entrepreneurial, resourceful and a born problem-solver. You see the bigger picture but aren't afraid to get your hands dirty in the name of understanding the intricacies of a project. You're self-driven, organised and efficient. You're creative, but you understand the importance of being both rigorous and detailed.

In lieu of a cover letter, please share a short video (maximum 2 minutes) telling us why you’re a good fit for our team, why you want to join us and what extra kick you’ll be bringing to the table. Please note that applications without a video will not be considered.

    • Run tours, follow up, and convert/decline prospective leads
    • Monitor member accounts, making sure everyone’s cool with the “practical stuff”, like booking a meeting room
    • Have monthly catch ups with all your members in order to gain any feedback and gauge any movement
    • Keep up to date with who’s joining us, and liaise with Business Development appropriately to make sure the space is always buzzing with interesting people and to ensure a diverse representation of companies in the HKT community
    • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and build walkthroughs
    • Develop a service standard and training plan for the Community team to ensure five star service across the organisation
    • Be the person that everyone in the space should know, and you should know everyone
    • Know what each and every community member does and you know who to introduce them to and how to add value to their lives
    • Be the eyes and ears of Huckletree so you’ll know the community better than anyone; listening and reacting to feedback is the source of our success

    • You're complete immersed in your city’s tech ecosystem, this is a huge plus
    • You already have exposure to technology, or perhaps enjoyed an entrepreneurial background
    • You are passionate, positive, hard-working and energetic
    • You are naturally curious about the people around you. You are engaging and outgoing, charismatic and enthusiastic
    • You have strong interpersonal and communication skills
    • You are a natural salesperson with passion and high energy
    • You have a strong customer-service mentality
    • You are fast-thinking and reactive
    • You are process-driven and with a detailed focus

    You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:

    - Huckletree Company Equity

    - Third Year, Fully Paid Sabbatical

    - Unlimited Free GP & Therapy Appointments

    - Annual "Work From Any Huckletree" Allowance

    - Diversity Program

    - Unlimited Mental Health Days

    - 33 Days Holiday & Birthday Leave

    - Professional Development

    - Personal Curiosity Budget

    - Anniversary Milestones

    - Pension Scheme

    - Birthday Celebration Budget

    - Company-Wide Socials

    - New Equipment

    address
    191 Wood Lane
    W12 7FP, London