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Network/IT Engineer - London

LOCATION
CLERKENWELL

Huckletree Stamp
person working on laptop with notepad

We are looking for an ambitious Network/IT person to help us maintain and improve our Huckletree networks as well as providing first class support to both our members and team.

We’re on the hunt for highly energetic and passionate people to join our team! Here at Huckletree, we like the earlybirds, the ambitious, the over-achievers. You should be able to demonstrate a passion for technology, startups and entrepreneurship and show willingness to fully immerse yourself in your city’s startup ecosystem.

Job Details

Pro-Rated Salary

£40,000-£50,000 per annum (dependent on experience) plus equity

Holiday Days

33 Days & Birthday Leave!

Full-Time

You will be working from: Huckletree's HQ in Clerkenwell, London.

We’re still a small company, with just shy of 50 people - but our ambitions are big. You'll be joining a committed team of successful young entrepreneurs with a strong ethos, great dynamic and high levels of drive and energy. We love the fast-paced life - so if you’re looking for somewhere where you’ll constantly be learning, iterating and improving, you’ll fit right in.

As a Huckletree team member, you'd be able to work directly with anyone across the company - from new hires to the CEO - and we run regular knowledge-sharing sessions across all our spaces so you’ll be able to learn from the best CTO’s and engineers on the market. We also regularly run hackathons, and during your time here you’ll be able to get involved in anything you’re interested in. Our blog is a good place to learn even more about what we do!

Consider it a deep-dive into the technology and entrepreneurial ecosystem of the city you’ll be operating in. Through your work with us, you’ll be able to build a powerful network to learn from and grow with.

    • Improve the performance of our IT infrastructure and services
    • Educate our community teams as to how to handle our infrastructure
    • Implement tailored IT solutions for members liasing with the community team and ISP of each location
    • Provide support to solve advanced technical issues and implement corresponding solutions
    • Provide prompt responses to member problems and requests
    • Educate and assess capabilities related to IT troubleshooting practices for the location based teams to ensure they can provide level one technical support to our members
    • Be responsible for identifying and selling Member IT Services that generate revenue for Huckletree
    • Manage and engage third party vendors to perform cabling repairs and approved installs
    • Coordinate with the community team for all things troubleshooting and to implement and fix (V)LAN & Wireless Network issues
    • Coordinate with the community team to configure location-based Audio Visual equipment
    • Work with our launch team to ensure that new spaces network architecture is setup as required and with the correct hardware
    • Configure our network printing resources including printer servers, printers and other peripheral devices

    • An associate degree and 3 + years of technical experience preferred (support, field work, CCNA, etc.)
    • Demonstrate excellent customer service skills including customer empathy, good customer diplomacy skills, and problem ownership
    • Ability to use discretion and judgment in evaluating problems and creating solutions
    • Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users
    • Expert knowledge of the operation of Microsoft and Apple based business applications and operating systems
    • Knowledge of data networking principles and architecture
    • Ability to maintain positive relationships with Members and internal Team Members
    • Ability to use support tools to speed up problem solving and improve own productivity
    • Identify and consult with management regarding solutions to particular projects

    You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:

    - Access to our Employee Share Option Plan

    - Third Year, Fully Paid Sabbatical

    - Enhanced Parental Leave

    - Unlimited Free GP & Therapy Appointments

    - Mental Health Days Policy

    - Health Insurance

    - Compassionate Leave

    - 34 Days Annual Leave

    - Annual "Work From Any Huckletree" Allowance

    - Flexible Hours Post Late Nights

    - Professional Development

    - Personal Curiosity Budget

    - Annual Curiosity Conferences Budget

    - Travel Expenses

    - Team Building Activities

    - Bi-Annual, Full Company Socials

    address
    87 Charterhouse Street
    EC1M 6HJ, London