Frequently Asked Questions

 

About your membership

 

What's included in my membership?

Lots! We want to make your experience as stress-free as possible with no surprise extras. Included: all building utilities (water, electricity, heating and air conditioning), reception and post handling, workstations, 2GB fibre line Wifi (primary and backup), guest services, tea and coffee, showers and changing areas, 24/7 security and digital access control. No business rates or service charges are included!

You will also have access to all communal kitchen areas, breakout and collaboration spaces, and access to booking meeting rooms and classrooms. You will be able to unlock Huckletree’s Growth Services and Ecosystem including introductions with our Ambassadors, investors and venture partners.

 

What’s not included in my membership?

VOIP phones, printing and meeting room usage outside of your team's monthly credits are not included in your membership. Secure car and bike parking are available for an additional charge, subject to T&Cs and availability.

 

Do I get 24/7 Access?

Only Resident Desk, Private Studio and Suite memberships offer 24/7 access to our spaces. Day Pass, Light, Floating and Studio-Share memberships offer weekday access from 9am to 6pm access.

 

Where can I work on a Day Pass, Light or Floating Membership?

You can work flexibly from our shared workspace area, breakout and collaboration spaces. You will not have a dedicated desk assigned to you.

 

Our team has grown. What if I need more space?

Great news. If you outgrow your workspace, we’ll help find a larger space to grow into, or help your team expand into another Huckletree space.

 

I’m not ready to move in. Can I hold a space for a few months?

We are unable to reserve memberships or spaces, however we can secure a space for you with a holding fee. Speak to your membership manager or our sales team.

 

Can I work from more than one Huckletree space?

Reconsidering your commute? We know that flexibility matters more than ever. Members can add an ‘Anywhere’ upgrade or ‘Neighbourhood’ upgrade to their home membership which allows them to work from any other space for 5 days a month or to move their designated home Huckletree to a space nearby to where they live. Speak to your Community Team about adding this to your membership.

 

My team wants to work on a rotational basis, can I have more memberships than seats?

As part of our flexible packages, we can design any package option that suits your team, that includes sharing seats, sharing private studios and sharing the days in a studio with another member. Our team will work with you to design your ideal membership. 

 

What is the Member referral programme?

We reward all members who help us to grow our communities by referring new members. If you refer a member, you’ll receive 100% of their first month’s fees. And that goes for teams too, so, for all referrals you’ll receive the entire first month’s membership fees of the team you refer! The bigger the team you refer, the higher reward when they officially join. This programme applies to Resident Desk, Studio and Suite memberships. Check out our Referral Programme page here.

 

I’m ready. How do I apply to join Huckletree?

You can apply to join our community by completing the online application here. Our Curation and Sales teams will be in touch to learn more  about your company, workspace needs and growth plans and book you in for a virtual or in-person tour. After your tour, we’ll arrange your Membership proposal for you to sign, process your details and onboard you onto our Huckletree Zero member portal. We work fast, so all of this can happen within a matter of days.

 

About Huckletree spaces

 

Can I access extra storage space?

Yes! we have a range of storage options (including mailboxes and lockers) for you to choose from. We also have a mailing address service.

 

What is the guest or visitor policy?

Members are limited to 3 guests at a time, and with each guest staying a maximum of 2 hours. Guests must remain inside your studio or at one of our breakout spots. Guests cannot work from our open-plan workspaces as these are reserved for our members. If you are bringing in more than 3 guests at a time we ask that you book out a meeting room. For security reasons, every guest must be signed in when they enter Huckletree.

 

Is Huckletree dog-friendly?

Yes, for members! We love and accept dogs into our spaces however please check with your Community Team ahead of time for any conditions.

 

How fast is the internet?

2GB fibre line, which means fast enough for you not to notice it and each space has active failover too.

 

Is there 24/7 security?

Yes, there is after-hours security to ensure our spaces are safe at all times.

 

Where can I make a private call?

We’ve got you. Our spaces are fitted out with a number of private soundproof phone booths for you to have quiet conversations. If phone booths aren’t your thing, we have quiet corners around our spaces.

 

Can I access meeting rooms?

A number of agreed Meeting Rooms credits are included in Resident Desk, Private Studio and Suite memberships, however they are not included in Day Pass, Light or Floating Memberships.

As a member, you can purchase additional credits through our Huckletree Zero member portal.

1 credit does not equal 1 hour of meeting room time. The number of credits varies depending on the space and meeting room size.

 

About viewings and tours

 

How long do tours and viewings run for?

Tours run between 30 - 45 minutes. We like potential members to get a real feel of the space, meet our members and  community team and to ask all and any questions. We also like to spend time understanding your business and team needs.

 

Do I need to book a tour in advance?

Yes. As we curate our community of companies and members, you must apply to join before a tour can be confirmed. We also need to ensure one of our community team or curation team is available to show you around.

 

Do I need to meet the Huckletree Community Team before I join?

If you're unable to come in for a tour and a coffee first, our community team will ask for your company name and details before getting you set up.

 

What if I need to reschedule a tour?

No problem, life happens! Let our team know ahead of time and we will reschedule you for another day.

 

Can I do a virtual tour if I’m unable to physically come in?

Of course! We will take you on a virtual guided tour where you can get a 360 view of the space.

 

Do I need to wear a face mask on my tour?

We encourage all new visitors to wear a face mask as you move through the space, and use the hand sanitisation stations provided. If you forgot to bring a mask, we can offer you a Huckletree face mask.

 

About payments

 

When do I need to pay my membership fee?

All monthly members pay in full for their month on the 1st day of each month. Should they start part way through a calendar month, the first month will be prorated.

 

Why are all prices exclusive of VAT?

None of the listed prices include VAT. As a VAT-registered company, we are legally obliged to charge VAT. If you are VAT registered, you can claim all VAT payments back.

 

Which payment methods can I use?

We accept debit/credit cards and standing bank orders only. We are unable to accept payment in cash.

 

Do I need to put down a deposit?

You do not need to put down a deposit for Light or Floating memberships. To get started on a Resident Desk or Studio memberships we require a security deposit equivalent to one month's membership fees. Assuming you haven't damaged your workspace, this deposit will be refunded at the end of your membership.

 

Do you charge late fees?

Yes, we charge a late penalty of 10% on all payments not received by the 15th of the month.

 

What are the prices for using a meeting room?

Our meeting rooms differ in price depending on size and location. You can see all prices here.

 

What are the prices for using additional printing?

25p per (A4) black and white copy and 75p per (A4) colour copy.

 

What is the notice policy?

The notice policy for the Light and Floating memberships is one month. The notice policy for the Resident Desk memberships is two months. The notice policy for Private Studios and Suites is unique to each agreement. Please note that these may vary depending on the size of your team.

 

About COVID-19 Measures

 

Are your spaces COVID-Secure?

All of our spaces have passed COVID-19 Health and Safety Certification. Our spaces are safely prepared each day to protect our community and team including increased daily cleaning, personal hygiene and sanitisation stations, face masks for members and guests. We ask that members wear face coverings when moving through the communal areas and all visitors will require a temperature check before they can fully access the space.

 

Are your team trained?

Yes, our Community Teams have been trained in how to keep our spaces clean, safe and escalate any at-risk behaviours we see.

 

What happens if another member tests positive for COVID-19?

We understand that people are extra concerned about their health and safety at this time. We keep a record of all people who have entered the space each day and if a member tests positive, our Operations will be notified alongside Track and Trace. Within 24 hours we will notify all members of that community letting them know of the dates of impact and what they should do next. Please be aware, you are only considered at risk if you have been in close contact with the positive individual, and will be notified by Track and Trace.