Privacy Policy 

From time to time, we would like to contact you about our products and services,  as well as other content that may be of interest to you. You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy and Cookie Policies.

General Rules

• We operate a no refund policy for all meeting room and day pass bookings. If your booking is cancelled within 24 hours or less prior to the date of the booking, 100% of the fee for that booking shall be payable via cash or credits.

• If a booking is cancelled 24 hours before the booking date and time, a credit will be added to your account to use against future bookings.

• Day Passes expire two months after purchase. Prices are per person, per day, and exclude VAT. Passes must be booked on the portal for each day of usage, subject to availability.

• Day Passes packages are not refundable, unless we can’t accommodate due to lack of availability.

• Day Passes packages can be used by 5 team members max (if more are requested, please contact bookings@huckletree.com)

• Our Meeting Rooms are available to book Monday to Friday, 9am to 6pm.

• Meeting Rooms bookings need to be paid in advance in order to be confirmed.

Respect Policy

Huckletree strives to create a place where everyone feels able to access their workplace without fear of feeling marginalised, harassed or unwelcome.

We have a Zero Tolerance Policy concerning acts of racism, sexism, homophobia, biphobia, transphobia, disablism or prejudice based on age, ethnicity, nationality, class, gender, gender presentation, language ability or religious affiliation. By entering or working from any of our Hubs, you agree to treat all people equally and without prejudice or presumptions. Any conduct that creates an intimidating, hostile, or offensive environment for anyone else within our spaces will not be tolerated. In addition to the above, this additionally includes acts of sexual harassment and abuse of power. Please alert one of our Community Team members if you feel that either you, or someone else with our Hubs, has been put in a vulnerable position. Our Community Team members are trained to handle circumstances where this Respect Policy has been breached.

Day Pass Bookings

Meeting Room Bookings

Day Pass Access

• Day Passes users have access to the hot desking and breakout areas, 9am to 6pm, Monday to Friday, subject to availability (except during Bank Holidays & Christmas period). We kindly ask you to book any additional day passes in advance on our booking platform (we recommend at least 24h notice).

• Access to hot desks, breakout spaces, and common areas is on a first-come, first-served basis.

• You may be allocated an access card to access our Huckletree Hubs. Lost swipe cards will be charged per item. Swipe cards may only be used by the individual to whom they are assigned.

• Please do not make any copies of any keys, access cards or other means of entry to the Huckletree Hub, nor lend, share, or transfer any keys or access cards to any third party unless authorised in advance by the General Manager.

• At the end of your working day, you should return all keys and swipe cards to reception. If any are not returned you will be liable for charges.

• You are responsible for any items provided to you by the Community Team for temporary use, and are liable for replacement fees should any such items get lost, stolen, or destroyed.

• Your Team Admin is responsible for ensuring that all of your Team Members comply with all House Rules and with all rules, policies and/or procedures that are specific to your Workspace and that, in the event of any costs, penalty or fine resulting from any damages to the Workspace or the breach of any such rules, policies and/or procedures, your Company will be responsible for paying such costs, penalties or fines

Visitors

• If you’d like to have a guest with you, you can purchase an additional day pass for them (subject to availability) or book a meeting room (in this case, you won’t need an extra day pass).

• Visitors with valid Day Pass bookings may work from the Hot Desking and Breakout Areas within the Hubs.

Open Plan Etiquette

• Please use these areas with due regard to the rights and interests of other users, including reducing your or your team's noise levels (this includes using headphones for calls through your computer, phone, and for music), having regard for the amount of space you and your team are using and your use of the electrical facilities & wireless connections. If you are making too much noise, you may be asked to reduce your noise levels. We encourage members to use the phone booths for lengthier, noisier or private calls. Phone booths are available for use at any time, without prior booking.

• Please don’t use the open-plan areas to conduct large formal meetings and be aware that we may ask you to move into a meeting room (at your expense) should we discover you are using the spaces inappropriately or preventing other members and their visitors from enjoying the space.

• Please don’t spread out personal belongings in a way that may stop other members from working from the communal areas.

• Please keep the space you are using tidy and clear of rubbish and any obstructions.

• Please do not keep your belongings on any desks in the Hot Desk area after you have finished using the desk for the day. Our cleaning team will clear this area of any items left overnight, and these may be discarded. We accept no liability for items removed from the Hot Desk area and we will have no responsibility to you for any such disposal or destruction regardless of the value of those belongings.

Cancellation of Day Pass bookings:

• We operate a no refund policy for all day passes bookings. If your booking is cancelled within 24 hours or less prior to the date of the booking, 100% of the fee for that booking shall be payable via cash or credits.

• If a booking is cancelled 24 hours before the booking date and time, a credit will be added to your account to use against future bookings.

• If you book a day pass from a pre-paid package, and you need to move the booking to another day, you will only be able to amend it on our platform not less than 24h before the booking date and time.

Meeting Rooms Access

• Our Meeting Rooms are available to book Monday to Friday, 9am to 6pm (except during Bank Holidays & Christmas period).

• You may be allocated an access card to access your designated meeting room. Lost swipe cards will be charged per item.

• At the end of your booking, you should return all keys and swipe cards to reception. If any are not returned you will be liable for charges.

• You are responsible for any items provided to you by the Community Team for temporary use, and are liable for replacement fees should any such items get lost, stolen, or destroyed.

• You’re responsible for ensuring that all of your guests comply with all House Rules and all policies and/or procedures that are specific to the space you’re using and that, in the event of any costs, penalty or fine resulting from any damages to the Workspace or the breach of any such rules, policies and/or procedures, your Company will be responsible for paying such costs, penalties or fines.

Guests

• The number of your guests should not exceed the maximum capacity allowed in the room.

• Guests will need to register on their arrival. Please ask them to arrive at reception 10 minutes before the start of their meeting, to avoid delays.

• Guests should leave with you once the meeting is ended. If they wish to stay for the remaining of the day, they can purchase a day pass, subject to availability. Please ask them to speak with the Community Team on site.

• It’s your responsibility to ensure that guests comply to these house rules.

Booking a Meeting Room

• Meeting rooms must be booked in advance via our website or with the help of our team.

• Use of the meeting rooms is subject to availability and for a minimum period of 30 minutes.

• If you are found using a meeting room beyond your allotted booking time, the Community Team reserves the right to ask you to leave and/or charge your account for the full amount of usage without notice.

• You will be responsible for any equipment that you borrow from our Front-of-House (e.g. phone chargers), and/or liable for damage caused to such equipment and the cost of any equipment not returned to Front-of-House by 6pm on the day that it is borrowed.

• Your meeting room booking will be cancelled if it is not paid for within 30 minutes.

Changes to Meeting Room bookings

• If you wish to make any change to your booking, you can do so via our portal up to 24 hours before the booking date and time. If you wish to modify a booking within the 24 hours period, this is at the discretion of the Community Team. If applicable, we will let you know about any changes to the fee payable in respect of such booking or anything else arising as a result of your requested change.

• There may be occasions where, due to circumstances beyond our control, your booking may be affected. We reserve the right to make any changes necessary to your booking until such time as we're able to resume normal performance.

• If we need to change your booking, we shall notify you of such change as soon as we can and you shall be entitled to cancel your booking accordingly. In such an instance, no charge will be payable. If you have already paid, the value of the booking will be returned to your account as credit.

Cancellation of Meeting Room bookings

• We operate a no refund policy for all meeting room bookings. If your booking is cancelled within 24 hours or less prior to the date of the booking, 100% of the fee for that booking shall be payable via cash or credits.

• If a booking is cancelled 24 hours before the booking date and time, a credit will be added to your account to use against future bookings.

Catering Services:

• Tea and coffee are available and complimentary in our breakout areas.

• You are able to bring your own catering.

Breakout Spaces / Kitchen Areas:

• Please be considerate of the wider environment, other members and guests, and our all-star cleaning team when using our breakout or kitchen areas, and always clean up after yourself.

• Please place your dirty crockery and cutlery in the dishwashers after use, and use all appliances with care.

Minors / Children (under the age of 18) 

• If you’d like to bring a minor / child to your meeting, we might ask you to complete a Parent / Guardian Authorisation and Liability Waiver.

• Children under the age of 8 must be supervised by a responsible adult (over the age of 18) in Huckletree Hubs at all times.

• If you bring a minor/child into a Huckletree Hub, you are responsible for ensuring that they do not disturb others when in the space. Huckletree reserves the right to recuperate funds for damages caused by you / your Company's Security Retainer if necessary.

• You shall be solely and fully responsible for ensuring that no alcohol is consumed by any minors in the applicable jurisdiction.

Breakout Spaces / Kitchen Areas:

• Please be considerate of the wider environment, other members, and our all-star cleaning team when using our breakout or kitchen areas, and always clean up after yourself.

• Please place your dirty crockery and cutlery in the dishwashers after use, and use all appliances with care.

• Please make sure to dispose of your rubbish appropriately, recycling when possible.

Health and Safety:

• Day Pass and Meeting Rooms users must not do anything that compromises their own safety or that of others while within the Huckletree space.

• Day Pass and Meeting Rooms users must immediately report any injury, potential risk, or danger that they're aware of to a member of the Huckletree team including any worn or damaged equipment to a member of the Huckletree team.

• Huckletree reserves the right to ask to remove any items that it, at its sole discretion, determines may be obstructive to others or represent a health and safety risk.

• Fire alarms and evacuations outside of the weekly alarm testing must be treated as a real-time emergency and the correct evacuation procedure followed to vacate the building.

• The use of any Huckletree Hub to conduct or pursue any illegal or offensive activities is strictly prohibited, and weapons of any kind or any other offensive, dangerous, hazardous, inflammable or explosive materials are strictly prohibited in any Huckletree Hub. If you become aware of weapons in a Huckletree Hub, contact a member of your Community Team immediately.

• Please be advised that for security reasons, we may, at our discretion, regularly record areas in a Huckletree Hub via CCTV.

Dogs and other pets

• Before bringing any dog or other pet into a Huckletree Hub please check with the relevant Community Team prior to arrival. Note that there are various properties where animals are not allowed due to lease restrictions.

•If agreed, you / your visitor may bring your dog/pet into a Huckletree Hub once proof of vaccinations has been provided.

• Dogs/pets must be kept on a lead at all times.

• When you have a dog/pet in one of our Huckletree Hubs, you are responsible for cleaning up after them and ensuring that they do not disturb others. Such permission may be revoked at any time and will be subject to the number of animals in any one Huckletree Hub. Huckletree reserves the right to charge cleaning fees or recuperate funds for damages caused by dogs/pets from you / your Company's Security Retainer if necessary.

• If you or any of your Team Members bring a dog into the Hub, you will be responsible for any injury caused by this animal to other Members, visitors, or to the property itself.

• Please ensure visitors warn you of any pets they may be planning to bring with them when visiting a Huckletree Hub, otherwise, they may be denied entry.

• If a General Manager believes (at their discretion) that a dog/pet is causing a disturbance, damage, or any other negative issue they may stipulate that the animal is no longer allowed in a Huckletree Hub, in which case you shall remove them immediately.

• Neither Huckletree nor our employees will be responsible for any injury to such dogs or pets.

Photography / Filming

• We may for marketing purposes take photographs or video footage in our Huckletree Hub. These images and footage may include you and your visitors.

• If you wish to use any of our images of our Huckletree Hubs then you should request this in writing to the General Manager of the hub with a copy of the images you wish to use.

• If you wish to take photographs or film within any of our Hubs you should first complete a photography/filming request form and gain written consent from the General Manager of the Huckletree Hub you wish to film in. If these images are to be used publicly, you must also gain written consent from our Marketing Team via the General Manager of the Hub.

• You agree that any images or material from any document or webpage produced by us (including data, illustrations, designs, photographs, video clips, text, graphics and logos) are owned exclusively by us and/or our content providers. Any use or distribution is prohibited without our prior written permission.



Alcohol

• No Members or visitors under the legal age for consuming alcohol should consume alcohol in a Huckletree Hub, and those who are of legal drinking age that choose to consume alcohol should do so responsibly. You are responsible for ensuring that any visitors you invite into the space are in compliance with this rule.

Services only available to members:

• Mail Handling

• Company Registered Address

• Lockers and Storage Space

• Printing Facilities

• Bike Storage

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