Day Pass Bookings

Meeting Room Bookings

Day Pass Access

• Day Passes users have access to the hot desking and breakout areas, 9am to 6pm, Monday to Friday, subject to availability (except during Bank Holidays & Christmas period). We kindly ask you to book any additional day passes in advance on our booking platform (we recommend at least 24h notice).

• Access to hot desks, breakout spaces, and common areas is on a first-come, first-served basis.

• You may be allocated an access card to access our Huckletree Hubs. Lost swipe cards will be charged per item. Swipe cards may only be used by the individual to whom they are assigned.

• Please do not make any copies of any keys, access cards or other means of entry to the Huckletree Hub, nor lend, share, or transfer any keys or access cards to any third party unless authorised in advance by the General Manager.

• At the end of your working day, you should return all keys and swipe cards to reception. If any are not returned you will be liable for charges.

• You are responsible for any items provided to you by the Community Team for temporary use, and are liable for replacement fees should any such items get lost, stolen, or destroyed.

• Your Team Admin is responsible for ensuring that all of your Team Members comply with all House Rules and with all rules, policies and/or procedures that are specific to your Workspace and that, in the event of any costs, penalty or fine resulting from any damages to the Workspace or the breach of any such rules, policies and/or procedures, your Company will be responsible for paying such costs, penalties or fines

Visitors

• If you’d like to have a guest with you, you can purchase an additional day pass for them (subject to availability) or book a meeting room (in this case, you won’t need an extra day pass).

• Visitors with valid Day Pass bookings may work from the Hot Desking and Breakout Areas within the Hubs.

Open Plan Etiquette

• Please use these areas with due regard to the rights and interests of other users, including reducing your or your team's noise levels (this includes using headphones for calls through your computer, phone, and for music), having regard for the amount of space you and your team are using and your use of the electrical facilities & wireless connections. If you are making too much noise, you may be asked to reduce your noise levels. We encourage members to use the phone booths for lengthier, noisier or private calls. Phone booths are available for use at any time, without prior booking.

• Please don’t use the open-plan areas to conduct large formal meetings and be aware that we may ask you to move into a meeting room (at your expense) should we discover you are using the spaces inappropriately or preventing other members and their visitors from enjoying the space.

• Please don’t spread out personal belongings in a way that may stop other members from working from the communal areas.

• Please keep the space you are using tidy and clear of rubbish and any obstructions.

• Please do not keep your belongings on any desks in the Hot Desk area after you have finished using the desk for the day. Our cleaning team will clear this area of any items left overnight, and these may be discarded. We accept no liability for items removed from the Hot Desk area and we will have no responsibility to you for any such disposal or destruction regardless of the value of those belongings.

Cancellation of Day Pass bookings:

• We operate a no refund policy for all day passes bookings. If your booking is cancelled within 24 hours or less prior to the date of the booking, 100% of the fee for that booking shall be payable via cash or credits.

• If a booking is cancelled 24 hours before the booking date and time, a credit will be added to your account to use against future bookings.

• If you book a day pass from a pre-paid package, and you need to move the booking to another day, you will only be able to amend it on our platform not less than 24h before the booking date and time.

Meeting Rooms Access

• Our Meeting Rooms are available to book Monday to Friday, 9am to 6pm (except during Bank Holidays & Christmas period).

• You may be allocated an access card to access your designated meeting room. Lost swipe cards will be charged per item.

• At the end of your booking, you should return all keys and swipe cards to reception. If any are not returned you will be liable for charges.

• You are responsible for any items provided to you by the Community Team for temporary use, and are liable for replacement fees should any such items get lost, stolen, or destroyed.

• You’re responsible for ensuring that all of your guests comply with all House Rules and all policies and/or procedures that are specific to the space you’re using and that, in the event of any costs, penalty or fine resulting from any damages to the Workspace or the breach of any such rules, policies and/or procedures, your Company will be responsible for paying such costs, penalties or fines.

Guests

• The number of your guests should not exceed the maximum capacity allowed in the room.

• Guests will need to register on their arrival. Please ask them to arrive at reception 10 minutes before the start of their meeting, to avoid delays.

• Guests should leave with you once the meeting is ended. If they wish to stay for the remaining of the day, they can purchase a day pass, subject to availability. Please ask them to speak with the Community Team on site.

• It’s your responsibility to ensure that guests comply to these house rules.

Booking a Meeting Room

• Meeting rooms must be booked in advance via our website or with the help of our team.

• Use of the meeting rooms is subject to availability and for a minimum period of 30 minutes.

• If you are found using a meeting room beyond your allotted booking time, the Community Team reserves the right to ask you to leave and/or charge your account for the full amount of usage without notice.

• You will be responsible for any equipment that you borrow from our Front-of-House (e.g. phone chargers), and/or liable for damage caused to such equipment and the cost of any equipment not returned to Front-of-House by 6pm on the day that it is borrowed.

• Your meeting room booking will be cancelled if it is not paid for within 30 minutes.

Changes to Meeting Room bookings

• If you wish to make any change to your booking, you can do so via our portal up to 24 hours before the booking date and time. If you wish to modify a booking within the 24 hours period, this is at the discretion of the Community Team. If applicable, we will let you know about any changes to the fee payable in respect of such booking or anything else arising as a result of your requested change.

• There may be occasions where, due to circumstances beyond our control, your booking may be affected. We reserve the right to make any changes necessary to your booking until such time as we're able to resume normal performance.

• If we need to change your booking, we shall notify you of such change as soon as we can and you shall be entitled to cancel your booking accordingly. In such an instance, no charge will be payable. If you have already paid, the value of the booking will be returned to your account as credit.

Cancellation of Meeting Room bookings

• We operate a no refund policy for all meeting room bookings. If your booking is cancelled within 24 hours or less prior to the date of the booking, 100% of the fee for that booking shall be payable via cash or credits.

• If a booking is cancelled 24 hours before the booking date and time, a credit will be added to your account to use against future bookings.

Catering Services:

• Tea and coffee are available and complimentary in our breakout areas.

• Depending on which Huckletree Hub you have made your room or events booking, we may be able to provide catering services for your meeting. Please contact your relevant Community Team directly for more information.

• If catering services are not provided by us at Huckletree or, where catering services are provided, we agree to allow you to consume food and beverages in a meeting room that have not been purchased from us, but we might charge a per head ‘corkage’ fee for the consumption of any such food or beverages provided by you or by any third party catering service providers.

• Any amounts payable in connection with the catering services ordered or any charges applied will be payable on your booking invoice.

Breakout Spaces / Kitchen Areas:

• Please be considerate of the wider environment, other members and guests, and our all-star cleaning team when using our breakout or kitchen areas, and always clean up after yourself.

• Please place your dirty crockery and cutlery in the dishwashers after use, and use all appliances with care.

Minors / Children (under the age of 18) 

• If you’d like to bring a minor / child to your meeting, we might ask you to complete a Parent / Guardian Authorisation and Liability Waiver.

• Children under the age of 8 must be supervised by a responsible adult (over the age of 18) in Huckletree Hubs at all times.

• If you bring a minor/child into a Huckletree Hub, you are responsible for ensuring that they do not disturb others when in the space. Huckletree reserves the right to recuperate funds for damages caused by you / your Company's Security Retainer if necessary.

• You shall be solely and fully responsible for ensuring that no alcohol is consumed by any minors in the applicable jurisdiction.